I am passionate about creating unique, hand crafted, stunning jewellery that brings you the customer an exclusive elegance in one beautiful package. To provide this, I have developed the following policies so that I can ensure your needs and wishes are fulfilled as quickly and efficiently as possible.

If you find any of my policies unclear or have any other queries that have not been mentioned below, I will be more than happy to explain them to you.

Contact Me:

Should you wish to contact me for any reason, please do so using the following guidelines:

My normal business hours are between 3pm and 8pm GMT Monday to Friday. I will endeavour to respond to all calls, emails and messages within 48 hours of receiving them. Occasionally, other events may take priority. Please have patience.

I do occasionally go on holiday. If you receive an autoresponder stating that I am on holiday, I will process your order or query as soon as I return.

By Email:

You can email me at anytime at kim@kimooshijewellery.co.uk

By Telephone:

If you need to speak to me directly please call between 3pm and 8pm (GMT) Mon – Sat on 07933072404. Please do not hesitate to leave a message at any time of day.

If you have any questions regarding any of the pieces you have seen, all you have to do is ask!

By making a purchase from this website you are offering to purchase a product subject to the following terms and conditions.

All orders are subject to availability and confirmation of the order price and delivery charges applicable.
All prices include VAT at current rate, applicable at time of sale.

Contract

When you place an order, you will receive an acknowledgement e-mail detailing the items you have ordered and confirming receipt of your order. Once your payment has been accepted, the contract between us is made.

Pricing and Availability

Whilst I try my best to ensure that all details, descriptions and prices which appear on this website are accurate, errors do unfortunately sometimes occur! If I discover any error in the price of an item ordered, I will inform you and give you the option of either reconfirming that the item is still required or you may cancel the item from your order.

Delivery costs are charged at cost as agreed with purchaser, please see ‘Delivery’ section below.

Not all items may be in stock ~ this will be confirmed at time of purchase, and the purchaser may request a substitute item prior to payment being taken and order sent.

Quality Guarantee

I have taken every care to ensure the items for sale are described accurately on this website. As all computer screens vary in colour definition, please be aware that the photographs of the items you are viewing may look slightly different to the items ‘in real life’. Please note the measurements given as to the actual size of the items. Do not judge the size on how large they look on your screen!
Please note the natural characteristics of the gemstones used in my jewellery, they are not all ‘perfect’ and may have inclusions, veins, dimples and patterns making them unique and gorgeous! These are not faults.

I stand behind all of my work. If you are unhappy or encounter a problem within 30 days I will happily work with you to ensure you are completely satisfied at no additional cost to you, my client. After 30 days, I will still work to ensure your satisfaction, but there may be additional minor repair or shipping fees associated with this process.

Customizing and Custom Design

My primary goal is to ensure my client’s satisfaction. If there is a piece of jewellery you would like to have custom made, or would like me to alter one of your existing pieces, please don’t hesitate to ask. In addition, I am more than willing to lengthen, shorten or exchange any of the existing chains, or make other changes upon request. I am always excited to work with a client on a custom piece.

Payment

I accept payments taken by PayPal through my website. You do not need to have a Paypal account to make a payment. Paypal accepts Visa credit / debit, MasterCard, Electron, Solo, Maestro or American Express. I also accept personal cheques, but orders will not be sent until all cheques have cleared. This can take between 3 & 5 working days. I do not accept CODs or money orders.

By providing payment details you undertake that all details you provide are true and accurate, that you are an authorised user of the credit or debit card and that there are sufficient funds to cover the cost of the goods.

Delivery

I will aim to process your order as soon as I have a confirmed receipt from PayPal confirming your purchase, or once any personal cheque payments have cleared. Orders are processed Monday to Saturday. Orders are not processed on Sunday as my post office is closed! Usually orders will be processed within 48 hours of placement. I will contact the buyer within 24 hours with shipping and tracking details from the receipt of payment. Please note that orders received and paid for on Saturday won’t ship out until Monday, or the next business day in the event of a holiday.

If I have not received a payment confirmation within 5 business days of purchase, I will contact you to arrange an alternative payment method. If I am not able to reach you, I will regretfully cancel the order and return the item to general availability.

All deliveries are sent using Royal Mail, either by Special Delivery or Recorded ‘Signed for’ options and are charged at cost, i.e. the amount that Royal Mail charges us. Delivery charges depend upon the order value, weight and size. As of May 2011, orders under the value of £35 will be sent using Recorded Delivery and orders over £35 will be sent using Special Delivery.

1st Class Recorded Delivery charges as of May 2011 are as follows:

Weight under 100g = £2.35; up to 250g = £2.73; up to 500g = £3.25; up to 750g = £3.82

Special Delivery charges as of May 2011 are as follows:

Weight under 100g = £5.45; up to 500g = £5.90; up to 1kg = £7.00; up to 2kg = £9.05

Please note that Special Delivery is a next day by 1pm guaranteed service, but Recorded Delivery is not. We will not be held responsible for any delays resulting in postal delays due to industrial action by Royal Mail / the Post Office or banks holidays or other unforeseen circumstances.

Returns policy / Right to cancel

I have a 100% full return policy for the first 30 days after purchase. This means that if you are not happy with your order for whatever reason you can send it back to me within 30 days to receive a full refund (minus the original delivery charge).

It would be helpful to me, if you could give me the reason for your return, so I can provide a better service next time.

To action this, you must send an e-mail to kim@kimooshijewellery.co.uk stating your intention to return your order.

Please note that the items must be returned to me in their original condition. It is also essential that the items be packaged sufficiently so they arrive back to me unharmed (use the original packaging if possible!). You pay the postage when sending the goods back to me, and it is advisable to obtain proof of posting.

Your credit or debit card that you used to pay for the order will be credited with the full amount of the items returned.